Privacy Policy

WalkThroo collects information that you provide directly when using our platform. This includes: Account Information: When you register, we collect your name, email address, phone number, and password. Contractors additionally provide business name, contractor license number, insurance documentation, W-9 tax information, and service area details. Project Information: When homeowners post projects, we collect project descriptions, budget ranges, timelines, property locations, and any uploaded images or documents. Communications: We may collect messages and communications exchanged through the platform between homeowners and contractors. Payment Information: For contractors, we collect billing details necessary to process lead fee payments. Payment card information is processed and stored by our third-party payment processor and is not stored on WalkThroo servers. Camera, Microphone, and 3D Scan Data: If you choose to use our optional 3D room scanning feature on a mobile device, WalkThroo accesses your device camera and (on supported devices) microphone to capture a 3D model, floor plan, and measurements of the space you scan. This may include images and video of your interior, room dimensions, and any spatial annotations or voice notes you add. Scanning is always initiated by you, the camera and microphone are only active while you are actively scanning, and the resulting scan is uploaded to your project so that contractors can prepare accurate estimates. We do not use this data for facial recognition or advertising. Usage Data: We automatically collect information about how you interact with the Service, including IP address, browser type, operating system, pages viewed, features used, and timestamps. Device Information: We may collect device identifiers, device type, and network information to improve our services and for security purposes.

We use the information we collect for the following purposes: Service Delivery: To operate, maintain, and improve the WalkThroo platform, including facilitating connections between homeowners and contractors, processing bids, and managing accounts. Verification: To verify contractor credentials, including license validation, insurance confirmation, and background checks through our authorized third-party verification partners. Communication: To send you service-related notifications, updates, security alerts, and support messages. We may also send marketing communications with your consent, which you can opt out of at any time. Safety and Security: To detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activity on the platform. Analytics: To understand how users interact with our Service, identify trends, and make improvements to the user experience. Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests. We do not sell your personal information to third parties for their marketing purposes.

WalkThroo shares your information only in the following circumstances: Between Users: When a homeowner selects a contractor's bid, limited contact information is shared between both parties to facilitate the project. Prior to selection, homeowner contact details are not visible to contractors. Service Providers: We share information with third-party service providers who perform services on our behalf, including payment processing, background check providers, email delivery, hosting, and analytics. These providers are contractually obligated to use your information only for the purposes we specify. Verification Partners: Contractor license, insurance, and background check information is shared with our authorized verification partners to complete the verification process. Legal Requirements: We may disclose your information if required to do so by law, in response to a valid subpoena, court order, or government request, or to protect the rights, property, or safety of WalkThroo, our users, or the public. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change. With Your Consent: We may share your information for other purposes with your explicit consent.

WalkThroo implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include: Encryption of data in transit using TLS/SSL protocols. Encryption of sensitive data at rest. Regular security assessments and vulnerability testing. Access controls limiting employee access to personal data on a need-to-know basis. Secure payment processing through PCI-DSS compliant partners. While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the security of your account credentials.

Depending on your location, you may have the following rights regarding your personal information: Access: You may request a copy of the personal information we hold about you. Correction: You may request that we correct inaccurate or incomplete personal information. Deletion: You may request that we delete your personal information, subject to certain legal exceptions. You can delete your account at any time directly in the app from Settings, where the "Delete Account" option deactivates your account and begins removal of your associated data. You may also request account and data deletion by emailing privacy@walkthroo.us. After deletion we remove your profile, projects, scans, and uploaded media. We may retain a limited subset of information where required for legal, tax, fraud-prevention, or dispute-resolution purposes, for no longer than required by law. Portability: You may request a copy of your data in a structured, machine-readable format. Opt-Out: You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by updating your notification preferences in your account settings. Do Not Sell: WalkThroo does not sell personal information. If this practice changes, we will provide you with an opt-out mechanism. California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us at privacy@walkthroo.us.

WalkThroo uses cookies and similar tracking technologies to collect usage data, remember your preferences, and improve the Service. Essential Cookies: Required for the Service to function properly, including session management and security features. These cannot be disabled. Analytics Cookies: Used to understand how users interact with the Service, measure performance, and identify areas for improvement. We use third-party analytics tools that may set their own cookies. Preference Cookies: Used to remember your settings and preferences, such as language and notification settings. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service. We honor Do Not Track signals where technically feasible.

WalkThroo is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe a child under 18 has provided us with personal information, please contact us at privacy@walkthroo.us.

WalkThroo may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may also send a notification to the email address associated with your account. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: privacy@walkthroo.us Mail: WalkThroo, Inc., Attn: Privacy Team We will make reasonable efforts to respond to your inquiry within 30 days. For data rights requests, we may need to verify your identity before processing your request.